Refund policy

Returns & Refunds

We want you to be happy with your JuzJazzy's order. If there is a problem with your purchase, please contact us within 30 days of receiving your order at juzjazzys@gmail.com.

Personal Care Products

For health and hygiene reasons, body care, bath, fragrance, and other personal-care products cannot be returned or exchanged once opened or used. Unopened and unused eligible items must be in their original condition and packaging.

To request a return, contact us at juzjazzys@gmail.com with your order information. If your return is approved, we will provide return instructions and the appropriate return address. Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and work to make it right. Photos of the item and packaging may be requested.

Non-Returnable Items

Opened or used personal-care products, customized or personalized items, sale/final-sale items, and gift cards are not eligible for return. If you're unsure whether your item qualifies, please contact us before returning it.

Exchanges

We do not offer direct exchanges. If an eligible return is approved, you may place a separate order for the item you would like instead.

Refunds

Once an approved return is received and inspected, we'll notify you of the refund decision. Approved refunds will be issued to the original payment method. Please allow time for your bank or card provider to process the refund after it is issued.

Questions about a return or refund? Contact us at juzjazzys@gmail.com